Introduction
West Work Studio ("we," "us," or "our") operates the MedSpaAI website and provides AI-powered voice agent solutions for medical spas and aesthetic clinics. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you use our services, including:
- Name, email address, and phone number
- Business information (clinic name, location, specialty)
- Information provided during voice agent interactions
- Booking and appointment information
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we automatically collect certain information:
- Device information (browser type, IP address, operating system)
- Usage data and analytics through Facebook Pixel
- Cookies and similar tracking technologies
- Pages visited and time spent on our website
How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our voice AI services
- To process your requests and bookings
- To send you marketing and promotional communications
- To improve our website and services
- To analyze user behavior and optimize our platform
- To comply with legal obligations
- To prevent fraud and ensure security
Information Sharing and Disclosure
We do not sell your personal information. However, we may share your information:
- With service providers who assist us in operating our website and services
- With third-party analytics providers (Facebook Pixel, Cal.com)
- When required by law or to comply with legal processes
- To protect our rights, privacy, safety, or property
- With your consent for other purposes
Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data, but we strive to use appropriate safeguards.
HIPAA Compliance
Our voice AI agents are designed with healthcare privacy in mind. For clients subject to HIPAA regulations, please ensure that patient information is only shared through secure channels. Contact us for more information about our Business Associate Agreement (BAA) options.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. This includes:
- Facebook Pixel for conversion tracking
- Session cookies for website functionality
- Analytical cookies to understand user behavior
You can control cookie preferences through your browser settings.
Your Rights and Choices
You have certain rights regarding your personal information:
- Right to access your personal information
- Right to correct inaccurate information
- Right to delete your information
- Right to opt-out of marketing communications
- Right to data portability
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
West Work Studio
Email: privacy@westworkstudio.com
Website: www.medspaai.com